— Internal · 2024
Messy intake answers, turned into a clean record
IntakeIQ
−6 min
intake per patient
+27%
complete histories
— The challenge
IntakeIQ's clinics collected intake on paper and free-text fields, then spent the first minutes of each visit deciphering it. Half the histories arrived incomplete.
— Our approach
How we built it
Structure the freeform
Plain-language answers parsed into clean, coded fields.
Ask the gaps
Smart follow-ups fill the holes before the patient is seen.
Ready at the door
A tidy summary waiting in the chart when the visit starts.
−6 min
intake / patient
vs. manual entry
+27%
complete histories
first quarter
— The outcome
Results
Clinicians opened each chart to a clean, complete picture and started caring for the patient sooner. Front-desk re-keying of intake forms all but disappeared.
−6 min
per patient
+27%
complete histories
−80%
manual re-keying
2 wk
to pilot
“Intake took six minutes less per patient and complete histories went up twenty-seven percent. Clinicians open the chart to a clean record, not a half-finished form to decipher.”
