— Internal · 2025
An AI front desk that picks up every call on the first ring
FrontDesk AI
0
calls to voicemail
−55%
front-desk call load
— The challenge
FrontDesk's practice missed a third of its calls at peak — every one a potential booking lost to a competitor who picked up. The team couldn't be on the phone and with patients at once.
— Our approach
How we built it
Always answers
Every call picked up instantly, day or night, no hold music.
Triage by urgency
Routine asks handled; urgent ones flagged straight to a human.
Books and routes
Appointments scheduled in-line or routed to the right person.
Staff stay in control
A live transcript and one-tap takeover whenever a person should step in.
0
missed calls
vs. ~30% before
−55%
calls reaching the desk
first quarter
— The outcome
Results
No call went unanswered, and the front desk spent its day on patients in the room instead of the phone. Bookings that used to slip to voicemail got captured.
0
to voicemail
−55%
desk load
+19%
captured bookings
2 wk
to pilot
“Not a single call goes to voicemail now, and the front desk handles fifty-five percent fewer calls. Staff spend the day with patients in the room instead of on hold.”
