— Internal · 2023
Six spreadsheets, replaced by one tool the team adopted day one
ClinicOps
6→1
tools consolidated
+14%
room utilisation
— The challenge
ClinicOps ran the clinic on a tangle of spreadsheets for rosters, rooms, and the morning huddle. They contradicted each other daily, and no one trusted any of them.
— Our approach
How we built it
One source of truth
Staffing, rooms, and the day's plan in a single live view.
Smart room allocation
Exam rooms assigned to the schedule, with clashes caught early.
Day-one usable
Built around how the team already works, so adoption was instant.
6→1
systems replaced
on go-live
+14%
exam-room utilisation
first quarter
— The outcome
Results
The team ran the day from one board everyone trusted, and rooms stopped sitting empty while patients waited. The spreadsheets were gone by the end of week one.
6→1
tools
+14%
room use
day 1
adoption
3 wk
to roll out
“Six spreadsheets gone on day one. Room utilisation up fourteen percent. The team ran the morning huddle from a single board everyone actually trusted — by end of week one the old sheets were deleted.”
