— Apps · 2024
A pet's whole care history, in the owner's pocket
PetPortal
+37%
rebooking rate
4.8
app rating
— The challenge
PetPortal's clinics fielded the same calls daily — when's the next shot due, can I get the records for boarding, when was the last visit. Owners had no way to see any of it themselves.
— Our approach
How we built it
Records on hand
Vaccine and visit history owners can pull up for boarding or grooming.
Reminders that rebook
Due-date nudges that lead straight into booking the next visit.
One tap to rebook
Returning for a check-up takes seconds, not a phone call.
+37%
rebooking rate
first quarter
−29%
records-request calls
vs. prior year
— The outcome
Results
Owners kept up with their pet's care and rebooked from a reminder, lifting repeat visits. The clinic stopped re-sending records by hand.
+37%
rebooking
4.8
app rating
−29%
records calls
9 wk
to ship
