— Apps · 2025
Patient questions answered without the phone-tag
CareConnect
−38%
inbound calls
<2 hr
median reply
— The challenge
CareConnect's practices drowned in calls for things that didn't need a call — a prescription refill, a quick question, a results follow-up. Patients waited on hold; staff stayed interrupted.
— Our approach
How we built it
Async by design
Patients message when it suits them; staff reply between visits.
Routed to the right desk
Refills, billing, and clinical questions land in the right queue.
Care-team friendly
A shared inbox built for clinics, with templates and handoffs.
−38%
inbound calls
first quarter
<2 hr
median response time
in business hours
— The outcome
Results
Routine questions moved to messages, and the phones freed up for things that genuinely needed a voice. Patients felt heard faster, and staff stopped being interrupted all day.
−38%
calls
<2 hr
reply time
4.6
app rating
8 wk
to ship
“Inbound calls down thirty-eight percent. Patients message when it suits them, staff reply between visits, and nothing urgent slips. A shared inbox actually built for a clinic.”
