— Apps · 2024
Hold your place without sitting in the waiting room
MedQueue
−34%
lobby crowding
+0.6
satisfaction (5-pt)
— The challenge
MedQueue's clinics ran on first-come, first-served chaos — packed lobbies, no idea of the wait, and patients walking out. The whiteboard queue helped no one.
— Our approach
How we built it
Virtual line
Patients join the queue and wait wherever they like.
Honest wait times
A live estimate that updates as the clinic moves.
Staff control room
A simple board to reorder, call, and clear the queue.
−34%
lobby crowding
peak hours
−21%
walk-outs
vs. prior process
— The outcome
Results
Lobbies thinned out, patients stopped leaving over invisible waits, and satisfaction climbed. Staff worked a calmer floor with a clear line of sight on the queue.
−34%
crowding
−21%
walk-outs
4.5
app rating
7 wk
to ship
